Support

Email support

Before contacting support

My records are not syncing

• Open Settings in Path to Scratch and check the iCloud Sync status.
• Confirm the iPhone is signed into iCloud and has an internet connection.
• Leave the app open briefly after reconnecting. Swing videos never sync through the app.

Course search is unavailable

• Course search requires a real iPhone and an internet connection.
• Apple App Attest does not work in the iOS Simulator.
• You can add a course manually while the service is unavailable.

My Pro purchase is not showing

• Confirm the iPhone uses the Apple Account that made the purchase.
• Open Settings in the app and select Restore Purchases.
• Check the subscription under Apple Account subscription settings.

I found a wrong score or measurement

Rounds and practice records are editable. If a calculated figure still looks wrong after correcting its inputs, include a screenshot and the exact steps that produced it. Do not send private swing videos unless you intentionally choose to do so.

Privacy or legal questions

Read the Privacy Policy or Terms of Use. Privacy requests can also be sent to support@pathtoscratch.app.